Terms and Conditions

Welcome to Pistolo. These terms and conditions outline the rules and regulations for the use of the platform and its services. By creating an account and playing, all users agree to be bound by these legally binding rules. It is crucial to read and understand this document fully before engaging in any activity. The regulations detailed here govern all aspects of gameplay, account management, financial transactions, and promotional participation on the Pistolo official site. For any clarifications, please refer to the relevant sections or get in touch via the methods outlined on the Pistolo contact us page.

General Account Rules

To register an account, individuals must be at least 18 years of age and reside in a jurisdiction where online gambling is legal. It is the player’s sole responsibility to ensure compliance with local laws. Each player is permitted to hold only one account. The creation of multiple accounts to abuse promotions or bypass limits is strictly forbidden and will result in the closure of all associated accounts and forfeiture of any balances. During registration, accurate personal information must be provided, including a valid email, username, password, phone number, country, and currency.

Verification and KYC Policy

In compliance with regulatory standards, Pistolo requires players to complete a Know Your Customer (KYC) verification process. This is typically triggered before a withdrawal is processed or during routine compliance checks. Players must supply valid documentation within 30 days of the request. Necessary documents may include a passport or driver’s license for identity, a recent utility bill or bank statement for proof of address, and proof of payment ownership. Verification is generally completed within 10 days after all required documents have been submitted correctly.

Deposits and Withdrawals

Players can fund their accounts using various methods, with a minimum deposit of AU$15. Withdrawals have a minimum limit of AU$50 for most methods. It is a preferred rule to process withdrawals using the same method as the deposit where possible. All withdrawal requests are subject to internal review and are typically processed within three business days, though delays can occur due to pending KYC checks or bonus wagering requirements. Please note that a commission may be applied if a deposit is not wagered sufficiently before a withdrawal is requested.

Bonus Terms

All promotional offers are subject to specific rules. For the standard casino welcome bonus, the wagering requirement is 35 times the combined deposit and bonus amount. Winnings from free spins must be wagered 40 times. Bonuses are typically valid for 10 days unless stated otherwise. While a bonus is active, the maximum permitted bet is AU$150. It’s important to note that deposits made via Skrill and Neteller are not eligible for welcome bonuses. A maximum of three withdrawal requests can be pending at any one time.

Prohibited Activities

Any form of fraudulent activity, collusion, or manipulation of the system is strictly prohibited. This includes exploiting software bugs or using automated bots. Players from restricted jurisdictions, including the United States, United Kingdom, France, and the Netherlands, are not permitted to register or play. Abusing bonus promotions through prohibited betting patterns or creating multiple accounts will lead to the confiscation of funds and account closure.

Account Suspension and Closure

We reserve the right to suspend or close any account at our discretion if a breach of these terms and conditions is suspected. Accounts may be temporarily locked following suspicious activity, such as repeated failed login attempts or as part of compliance reviews. In cases of serious violation, the account may be permanently closed, and any remaining balance may be forfeited.