Privacy Policy

This Privacy Policy outlines how Pistolo collects, uses, maintains, and discloses information gathered from users of the platform. We are committed to safeguarding the privacy of our players’ personal data. This document applies to the Pistolo online casino and all products and services offered by the brand. Understanding this policy is crucial for all users engaging with our services.

Information We Collect

Pistolo may collect personal identification information in various ways. This includes, but is not limited to, when users register an account, make transactions, or communicate with support. The types of information collected are necessary for operational purposes and compliance.

Identity and Contact Data: This includes username, email address, phone number, and the required documents for Know Your Customer (KYC) checks, such as a passport or driver’s license.
Financial Data: Information related to payment methods, transaction histories, and statements needed for proof of payment ownership.
Technical Data: This covers IP addresses, login data, browser type and version, and other technology on the devices used to access the platform.
Usage Data: Information about how the website and its games are used.

How We Use Your Information

The data we collect serves several key purposes, all aimed at providing a secure and efficient gaming environment. Pistolo processes personal information for the following reasons:

To set up and manage player accounts.
To process deposits and withdrawals securely.
To comply with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.
To verify identity and age, ensuring all players are over 18.
To communicate important service updates and promotional offers, subject to user consent.
To monitor for fraudulent or suspicious activity to protect all users.

Pistolo does not sell or trade user information. We may share data with trusted third parties who assist us in operating our services. This can include payment service providers, identity verification services, and software partners. Any third party is required to respect the security of personal data and to treat it in accordance with the law. Data may also be disclosed to regulatory authorities if required by our Curacao licence.

Security of Your Data

Protecting player information is a top priority. We implement robust security measures to guard against unauthorised access, alteration, or destruction of personal data. All sensitive information is protected using SSL encryption technology. Account security is further enhanced by internal anti-fraud monitoring and thorough verification processes. For more details on safe play, please review the Pistolo responsible gambling guidelines.

Data Retention

We will only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account information is typically retained for the duration of the account’s life and for a specific period after its closure to comply with regulations.

Your Rights

Users have several rights concerning their personal data under data protection laws. These rights include the ability to access, correct, or request the erasure of personal information. Players can also object to or request a restriction on the processing of data. To exercise any of these rights, individuals should contact our support team.

Changes to this Privacy Policy

Pistolo has the discretion to update this privacy policy at any time. When we do, we will notify users through an email or a prominent notice on the website. We encourage players to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Contacting Us

If there are any questions regarding this privacy policy or the practices of this site, please contact us. The primary channel for communication is email, which can be directed to support@pistolo.com. Our Live Chat is also available 24/7 for immediate queries.